Customer Success Manager – Agronomy Expert (f/m)

We are looking for a Customer Success Manager with a strong background in Agronomy to manage our global customers. A person responsible for the successful implementation of AGRIVI products into the daily farm business of large and enterprise companies, drive adoption of the software within their organization and monitor their path to success.

Core responsibilities:

• Mapping of farm processes for enterprise companies into AGRIVI software
• Creating PoC accounts for the purpose of specific clients based on their farm processes
• Conducting trainings for enterprise clients via web conference, calls, and on-site if needed
• Monitoring of client’s onboarding process
• Providing support to enterprise clients during the implementation of AGRIVI into their farm business
• Monitoring the client’s personal success while achieving their business goals by using AGRIVI
• Analysing client’s production data and providing actionable insights to determine production risk analysis
• Helping clients to increase their productivity and profitability by giving the recommendations based on detailed analysis of their production data
• Creating AGRIVI materials for training based on client’s needs and related farm processes
• Providing actionable insights to the sales department

Requirements that we are looking for are:

• Minimum of 3 years' experience in the  agriculture sector
• BS/MSc degree in Agronomy or a related field, or equivalent practical experience
• Strong understanding of crop production practices and farm processes
• Understanding of and experience with digital agriculture technologies
• Fluent in English, proficiency in an additional language is a plus
• Client orientation and excellent communication skills
• Eager to constantly learn and develop new skills
• Self-starter with the ability to work with limited supervision and manage multiple tasks effectively
• Good analytical, assessment and problem-solving skills
• Technical skills – experienced in support tools (MS office 365)

Work location: Zagreb, Croatia (hybrid) 

What do we offer: 

• Opportunity to drive innovation in a rapidly growing agritech company
• Work with a passionate, cross-disciplinary and international team
• Personal development and educational opportunities
• Flexible work arrangements and the option to work from home partially

Perks and Benefits:

About us:

Company Information: We are a global, leading ag-tech company focused on delivering software solutions for the agri-food value chain. We focus on enterprise clients like corporate farms, vertically integrated food and beverage companies, agricultural input manufacturers with agronomic advisors, agribusiness banks and governments.

Vision: Changing the way food is produced, positively impacting over a billion people.

Mission: We empower farmers and agri-food companies with digital agriculture solutions to help them reach economically and environmentally sustainable food production.

Thank you for applying. Only those candidates who meet the requirements will be contacted directly. All applicants will be provided with equal opportunities regardless of their age, sex, race, culture or any other non-work-related characteristic. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection. 

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